How quickly do you respond to calls in Atlantic Beach?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Atlantic Beach the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
We give every Atlantic Beach customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Atlantic Beach, NC?+
Yes — Big Toms Roofing is fully licensed to perform Flat Roof Repair in NC, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Will you work directly with my insurance company?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Atlantic Beach customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What roofing materials do you install?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
What kind of warranty comes with a new roof?+
Every Flat Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
How much does a roof inspection cost?+
We do these regularly for Atlantic Beach homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Are you only in Atlantic Beach or do you cover nearby towns?+
We serve Atlantic Beach and the surrounding communities throughout Atlantic Beach, NC — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
